CANCELLATION POLICY

DEPOSIT POLICY A non-refundable and non-transferable deposit is required to secure your appointment. The deposit will be applied toward your procedure total on the day of your appointment. ⸻ CONFIRMATION & REMINDERS As a courtesy, appointment reminders will be sent through our booking system: • Confirmation 4 days before appointment • Reminder 3 days before appointment • Final reminder 1 day before appointment Please understand that it is ultimately the client’s responsibility to remember the appointment date and time to avoid late arrivals, missed appointments, or cancellation fees. ⸻ CANCELLATION / NO-SHOW POLICY Please cancel or reschedule at least 3 days before your appointment. Appointments canceled with less than 3 days notice may be subject to a cancellation fee. When appointments are missed without notice, it prevents other clients on the waiting list from booking that time slot. Clients must arrive no later than 15 minutes after the scheduled appointment time. After 15 minutes, the appointment will be considered a NO-SHOW and the deposit will be forfeited. ⸻ RESCHEDULING POLICY Appointments may be rescheduled a maximum of 2 times. To reschedule, please notify us at least 3 days before your appointment. Rescheduling requests made within 3 days of the appointment will result in forfeiture of the deposit, and a new deposit will be required to book again. ⸻ HOW TO RESCHEDULE You may reschedule by: • Using the link provided in your confirmation email or text message • Contacting us directly 📞 815-276-9230 📧 Niuprofessional@gmail.com ⸻ NO GUEST POLICY To maintain a clean and safe working environment, guests are not permitted during your appointment. Our studio space is limited and additional guests may cause interruptions or cross-contamination risks. If you need someone present to help translate, please notify us before your appointment. ⸻ TOUCH-UP POLICY Touch-up appointments are for existing clients only. Clients who have had work done by another artist will be treated as a new procedure appointment. ⸻ CORRECTION POLICY If you have previous permanent makeup or microblading done by another artist, please send clear photos of your bare brows before booking. Photos can be sent to: 📞 815-276-9230 📧 Niuprofessional@gmail.com Some previous work may not be suitable for correction, and appointments may be canceled if photos are not reviewed beforehand. ⸻ DISQUALIFICATION LIST For safety reasons, the following clients may not be eligible for permanent makeup procedures: • Under 18 years old • Pregnant or breastfeeding • Allergic to anesthetics or pigments • Currently sick (cold, flu, infection, Covid) • Taking blood-thinning medication • Taking steroid medications such as Accutane • Undergoing chemotherapy or radiotherapy • Skin conditions near treatment area (eczema, psoriasis, rash, infection) • Blood-borne diseases (HIV, Hepatitis, etc.) • Healing disorders or hemophilia • Open wounds near treatment area • Epilepsy or fainting conditions • Botox within the last 4 weeks If you are unsure about a medical condition, please consult your healthcare provider before booking. ⸻ PRE-CARE INSTRUCTIONS (IMPORTANT) 4 Weeks Before • Botox and fillers must be completed at least 4 weeks before or after appointment • Stop using Retinol, Retin-A, Glycolic Acid • Avoid anti-aging and acne treatments 1–2 Weeks Before • Avoid sun exposure and tanning • No chemical peels or facials • Avoid waxing or brow tinting 48-72 Hours Before • Avoid blood thinners (aspirin, ibuprofen, vitamin E, fish oil) • Avoid smoking 24 Hours Before • Avoid alcohol and caffeine • Avoid working out Day of Appointment You may wear makeup to show your preferred brow shape and color. We will perform professional brow mapping to create the best shape for your face. ⸻ AFTERCARE (BROWS) Healing time varies between 7–15 days. First Day • Remove excess lymph fluid with clean tissue • Gently clean brows and apply ointment 2-3 times daily During Healing • Do not pick, scratch, or rub the area • Keep brows clean and lightly moisturized • Avoid sweating, swimming, sun exposure, and makeup on brows Healing Timeline Day 1-3: Brows appear darker and slightly swollen Day 4-7: Flaking and scabbing begins Day 8-14: Brows may appear lighter Day 15-35: Color resurfaces and stabilizes